HOW IT WORKS
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The White Mike organization is dedicated to raising awareness and standing against the abuse of sharks in our oceans. In support of this mission, we proudly strive to bring you the best quality possible through our emerging apparel brand insisting strongly on your customer satisfaction. Please don't hesitate to contact us with any questions you may have regarding the our mission or products; in the meantime, here are some brief explanations regarding our policies, goods and services :
All White Mike products initially begin with a pre-order period that allows a customer to purchase and reserve an item. All pre-orders are paid in full upon checkout through the shop section of the White Mike website. Once the designated pre-order period ends, production on your product begins. While we strive to present the most accurate timeline of our product to your doorstep, please note that production, availabilty and shipping dates may be subject to change. Your patience is appreciated, as it takes 6-8 weeks to produce, print, pack and ship each item. You may cancel your order anytime prior to the pre-order deadline to receive a full refund. All orders are made final after the designated pre-order period expires.
Proud to be unique, White Mike tee shirts are produced in limited quantity. Not all items produced will have the same edition size, as pre-orders may vary for each design. Once a specific White Mike item is released, produced and shipped, it will not be reproduced.* This adds to the special nature and unique collectibility of the White Mike brand and its products.
*Please note that the reproduction of previously released designs as new colorways or printed on different garments constitutes a newly editioned release.
We are always in search of new ways to improve our products and strive for you to be absolutely satisfied with your purchased item(s). We gladly offer refunds or exchanges should your item(s) arrive damaged or not meet your quality standards.
Upon delivery, be sure to check any item(s) for damaged or missing elements. All returns and exchanges must be made within 30 days of the date your product was received, with item(s) unworn, unwashed, with all tags and labels attached within its original packaging.
You may expect a refund within 7-14 days after we have received your return. Refunds will be issued with the same form of payment that was used for the original purchase, while exchanges may be subject to availability for products that are of a limited release. If an item is not available for exchange, White Mike will offer to refund your order. White Mike will not ship any new item(s) until exchange / returned item(s) are received.
If you wish to receive a refund, exchange or have any questions, please visit our CONTACT page. Be sure to include your name, order number and state your intent. Please note that international orders and exchanges are subject to higher shipping rates; therefore, any duties, tariffs or taxes must be paid by the customer. White Mike will not accept any returns or exchanges 30 days after the item has been received.